These days, outsourcing has become a critical aspect of any business associated with any industry. How does outsourcing work...?

Let's say you are running a business which requires various different processes to be implemented in order to accomplish different tasks crucial to your business model. As your business expands, more and more new processes are introduced - and implementing such processes calls for increased manpower, resources, administration, HR activities etc., adding the burden of both administration and cost to you. An alternative must be found; one which enables you to manage these burdens by outsourcing them to a third-party firm who is equipped to implement the solutions to them (i.e. to manage your processes). This is called Business Process Outsourcing (‘BPO’).

Supposing your processes cannot be easily automated, in other words, you require people to think and be proactive on your behalf, rather than simply following a checklist of activities?  You will need a much more sophisitcated firm to help you, one with a highly skilled team of people, acting upon and processing information of all kinds in order to deliver successful outcomes to you. Such a third party firm processing information for creation/formatting and/or dissemination of information for you is known as Knowledge Processing Outsourcing (‘KPO’).

KPO is used in many business sectors. Data Analytics, Retail Industry, Research & Development, Business and Technical Analysis, Learning Solutions, Business & Market Research, Legal Services, Intellectual Property (IP) Research are just a few of the sectors that come to mind - and successful businesses in these segments all use KPO.

LIT is in a position to assist with your data acquisition and data quality control needs. You need to acquire data to reach more of your potential customers and you must maintain the quality of your data so that it does not become old or out-of-date. Whether you use direct mail, whether you cold-call - or however you reach your customers, at the very heart of your success is your collection and maintenance of good, reliable data! We can acquire the data you need using a range of research techniques, directed by you.

In addition to data acquisition, quality control can be managed through LeXolution IT Services’ data cleansing services.

Data cleansing is the process of amending or removing data in a database that is incorrect, incomplete, improperly formatted, or duplicated. Our data cleansing services include:

1. Data format inaccuracy rectification: data appearing the wrong fields, misspelling, spurious or invalid record removal, missing field corrections etc.
2. Data aggregation, integration, de-duping & organization
3. Opt-in/opt-out list comparisons
4. Data validation using software tools (post code checking etc)
5. Data validation using web-based research
6. Data validation using voice (contact verification)
7. Tracking moves (client and contact employment moves or changes of address)

LeXolution IT Services is one of the few global companies to provide voice verification of data cleansing activities and this is a way we can add real value to your online contacts and turn them into a sales reality rather than a dead data item. Click here to read our case studies.

So whether you need KPO Services or Web Services or any other outsourcing requirements related to these domains, contact us - we here to serve you the best.